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Tickets System – Guidance

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https://course.keenlity.com/tickets-system/

The Ticket System is a specialized system used in the KEENLITY Course series, specifically for the Tickets Based Program.

To lower the learning barrier for students, we have implemented the simplest possible system and compiled this guide to ensure that each student can focus their time on learning the software development process with a consultant.

Please first confirm that you have registered as a member at course.keenlity.com. Upon registration, you will receive a trial period to experience consultant consultation.

Through the official website’s menu, under Tickets Based Program, you can access the Tickets System and see the interface shown in the figure below.

Upon registration, the system will create your first Ticket – Homework. Please follow the instructions in the Homework to facilitate subsequent processes, especially providing a resume or LinkedIn profile, which can enhance your consultation experience. Otherwise, the consultant can only provide standardized answers and cannot offer personalized advice tailored to your situation.

Remember, Personalization and Customization are the core of this service.

The above figure shows the interface you will see when you click on a Ticket to view its contents.

To continue the discussion within a Ticket, click on the grey area at the top that says “Click Here to Write a reply,” which will open the editor.

Once the editor is open, you’ll have ample space to write. We won’t go into detail about using the editor here, but its main functions include basic text editing, formatting, and linking.

More importantly, there is a file upload feature.

Click “Click to upload” to choose the file you want to upload. For security reasons, the system only supports images, CSV, PDF, ZIP, and JSON files, with a maximum file size of 5MB.

After successfully uploading a file, it will be listed below the editor, with a maximum of three files per upload.

Once you’ve confirmed the content of the post and the files, click the “Reply” button in the bottom right corner to submit.

The system will record your reply and also send a notification to your teacher, who will respond to you as soon as possible.

The figure below shows the navigation bar of the Tickets System, from left to right, representing:

  • Ticket number
  • Ticket title
  • Program tag and status tag
  • Refresh button
  • The All button returns to the Ticket list
  • Close Ticket

Please do not press the Close Ticket button for now, as you still need this Ticket to interact with your teacher. As you can see in the figure below, once a Ticket is closed, it cannot be replied to unless you click “Reopen This Ticket.”

Clicking 「Close Ticket」 will not make your ticket disappear; the system will permanently retain all tickets.

Next, click the All button. We will teach you how to create a Ticket.

In the top right corner of the figure below, there’s a “Create a New Ticket” button. Click it to create a new Ticket.

The figure below shows the Ticket creation interface.

For the Subject, please enter a clear title so that both the consultant and you can distinguish the question you wish to ask. Avoid vague sentences like “I have a question,” “Need help,” or “This problem is bothering me.”

In the Ticket Detail text editor, please describe your question. The more information you provide, the more likely your teacher is to provide some answers immediately. Otherwise, the teacher’s response will just be more questions to clarify.

Click to Upload allows you to upload files to help the teacher clarify the question.

The Related Product/Services section lists current KEENLITY services and courses, and in the future, it will also include common question categories. If you are unsure how to choose, you can directly select Tickets Based Program.

Finally, click “Create Ticket” to finish. Your teacher will receive a notification that you have created a Ticket and will respond to you as soon as possible.

With this, we have learned all the operations of the Tickets System.

Start asking your teacher questions now!

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